Collections Process Lead with French
Despre:
An exciting opportunity to join our client team, a well-established worldwide company with a global portfolio, as Collection Process Lead with French.
As a member of the team, you will participate in meeting service levels, key measurement targets of the team, deliver a high quality and cost-effective service. Oversees the process (or part of process) and customer service decisions according to internal methodologies, desk-top procedures, and policies.
You can take leadership to ensure the delivery of a customer focused service with highly proficient process knowledge, the ability to innovate and continually strive to improve the process and services delivered to the client.
Responsabilitati:
Responsible for the day-to-day management of the clients Accounts Receivable portfolio:
Ensures the delivery of a high quality, customer focused service daily to the client in accordance with agreed Service Level Agreements.
Ensure quick resolution by the Credit Control Team of issues and escalated items.
Manage a complex AR portfolio, negotiate, and implement payment solutions with clients.
Responsible for achieving cash collection and ageing targets.
Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio.
Regularly assess all credit management controls and procedures for change and improvement.
Able to develop strategies and solutions for problematic customers.
Develop strategies and solutions to overcome credit management and credit control challenges.
Able to develop customer complex account reconciliations.
Ensure cash collection targets are met.
Investigating and resolving unapplied payments.
Initiating refunds for overpayments.
Updating account status records and collection efforts.
Reporting on collections activities and accounts receivables status
Experiență:
Languages: English min B2 level, French min B2 level.
Microsoft Excel skills.
Customer service skills.
Strong interpersonal and negotiation skills.
Team player attitude.
Be familiar with standard analysis tools/techniques.
Read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken.
Minimum 1 year of experience in the financial area (O2C roles preferably).
Apply process improvement methodologies to the area of expertise for continuous improvement purposes.
Keep abreast of technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise.
Be aware of the business context for the analyzed data and draw insights and make relevant recommendations.
Understand KPI measures and their impact on profitability.
Identifies and escalates out-of-scope requests.
Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes.
Good negotiation skills.
Beneficii:
Our client is committed to workplace diversity and provides an inclusive environment with equal opportunities for all employees.
They partner with world class experts to bring you the latest in learning and development with training in leadership, technical and personal development.
Our client believes you should be able to enjoy a healthy work-life balance, which is why we actively encourage flexible working arrangements and work from home.
A full-time labor contract under the Romanian legislation.
Multicultural environment
Medical insurance.
Quarterly performance bonus.
Other discounts as per company policy.
Are you interested in this opportunity? Please send your CV to the email address: office@resurse.online, mentioning the job title.
Tip job
Full-time
Experienta
Senior